Politique d’expédition
SHIPPING POLICY
Last updated: September 6, 2026
At BELORIA, we do our best to ensure that your order is processed and shipped as quickly as possible.
1. Order Processing
Orders are generally processed and shipped within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Delivery Times
Delivery times may vary depending on the destination and shipping carrier.
Estimated delivery times:
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🇫🇷 France: 5–7 business days
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🇪🇸 Spain: 5–7 business days
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🇧🇪 Belgium: 5–7 business days
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🇨🇭 Switzerland: 5–7 business days
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🌍 Other destinations: 7–15 business days
These delivery times are estimates only and are not guaranteed.
3. Shipping Costs
Applicable shipping fees will be displayed at checkout before you complete your purchase.
Free shipping may be offered from time to time as part of promotional offers.
4. Order Tracking
Once your order has been shipped, a tracking number may be provided by email.
Please note that tracking information may take 24–72 hours to become available or update after your order has been shipped.
5. Delivery Delays
Delivery times may occasionally be extended due to circumstances beyond our reasonable control, including:
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Shipping carrier delays
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High-volume periods
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Severe weather conditions
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Customs processing
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Public holidays
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Unexpected events
BELORIA cannot be held responsible for delays caused by circumstances beyond our control.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you have entered an incorrect or incomplete address, please contact us as soon as possible at:
Once an order has been shipped, we may be unable to change the delivery address.
7. Package Marked as Delivered
If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:
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Check your mailbox and around your property.
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Check with neighbors or your building's reception, if applicable.
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Contact the shipping carrier directly.
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Contact us at contact@beloria.com if the package remains missing.
We will do our best to assist you in resolving the issue.
8. Damaged Packages
If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before handling the items and contacting us as soon as possible at contact@beloria.com.
9. Returned Packages
If a package is returned to us due to an incorrect address, prolonged absence, refusal of delivery, or failure to collect the package, additional shipping costs may apply where permitted by applicable law.
10. Contact Us
For any questions regarding your order or delivery, please contact:
BELORIA
📧 contact@beloria.com
We do our best to provide you with a smooth, reliable, and convenient delivery experience.