Política de reembolso

RETURN & REFUND POLICY

Last updated: September 6, 2026

At BELORIA, we want you to be completely satisfied with your order. If an item does not meet your expectations, you may request a return under the conditions outlined below.

1. Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unworn and unused

• Be in its original condition

• Have no makeup, perfume, stains, or signs of damage

• Include its original tags and packaging, where applicable

2. Non-Returnable Items

For hygiene reasons, certain items cannot be returned once they have been worn or used.

Personalized items or items showing signs of use, damage, or wear may also be excluded from our return policy.

3. How to Request a Return

To request a return, please contact our customer service team at:

contact@beloria.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos of the item if necessary

Our team will then provide you with the return instructions.

Please do not send your return to the address shown on your original package without contacting us first.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service when returning your order.

BELORIA cannot be held responsible for returned packages that are lost or damaged during transit when no proof of shipment or tracking information is available.

5. Refunds

Once we receive and inspect your returned item, we will confirm whether your return has been approved.

If your return meets our requirements, your refund will be issued to the original payment method used for the purchase.

Refunds generally appear within 5–10 business days, depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at contact@beloria.com and provide photos of the item and its packaging.

After review, we may offer:

• A replacement

• A new shipment

• A full refund

In these circumstances, return shipping costs may be covered by BELORIA.

7. Exchanges

We do not necessarily offer direct exchanges for different sizes or colors.

If you would like a different size or color, we recommend returning the original item and placing a new order.

8. Unclaimed or Refused Orders

If an order is refused or not collected by the customer and is returned to us, any shipping or return costs incurred may be deducted from the refund amount, where permitted by applicable law.

9. Legal Right of Withdrawal

For customers located in the European Union, you generally have a legal 14-day right of withdrawal from the date you receive your order, subject to the exceptions provided by applicable law.

Our 30-day return policy provides an additional commercial return period, subject to the conditions outlined in this policy.

10. Contact Us

For any questions regarding returns or refunds, please contact:

BELORIA
📧 contact@beloria.com

We are here to help and ensure you have the best possible BELORIA experience.